If you are having a problem paying for your subscription or package, this user guide may be able to help.
Please keep in mind that PayPal is our only credit card processor. All of our payments are processed through PayPal, even if you pay directly with a credit card instead of using a PayPal account.
Any issues that cannot be solved using this user guide will need to be addresses by PayPal directly. You can contact PayPal using this address https://www.paypal.com/selfhelp/home
One of the reasons for receiving this message could be that your credit card is already on file with PayPal and is associated with a different email address than the one you entered in the payment screen.
To resolve this, simply re-enter your credit card information and use the email address that is associated with that specific credit card.
Most of the time, MyRouteOnline will be able to automatically link your subscription to your MyRouteOnline account, even if the email addresses are different. If MyRouteOnline does not automatically link your subscription to your account, please login with the email associated with your payment or email us at support@MyRouteOnline.com and we will take care of it as quickly as possible.
When you visit our Pricing Page and select subscribe, you’ll be directed to PayPal and this is the “normal” screen you’ll get: