If you are having a problem paying for your subscription or package, this user guide may be able to help.
Below is a list of common error messages and the steps to resolve them:
Reason for the message: The information passes validation on 2checkout’s end and an actual authorization request is sent but your bank is declining the authorization. The most common cause for this error is that MyRouteOnline is located outside of the country that the bank is located in so it is showing up as an international transaction.
How to resolve the issue: Contact the bank and let them know that you want the transaction to go through (they will be able to see the authorization attempts) and then replace the order. If you still see this error, then your purchase session is probably locked because of previous declines. You must wait 30 minutes, use a different browser or clear browser cookies and restart your browser so that a new purchase session is used when you replace the order.
Reason for the message: The authorization requires “Verified by Visa/MasterCard secure code authentication”. In most cases the bank cannot even see the authorization attempt unless it passes this authentication.
How to resolve the issue: First make sure you are being sent to a page on your bank’s server (if not it is most likely a popup blocker issue) and then insure that you signup for the service (VBV or MCSC). If a page is not loading and you are not using a popup blocker then the issue is most likely a session locking issue and you should either wait 30 minutes or clear browser cookies and restart your browser so that a new purchase session is used when you replace the order.
Reason for the message: 2checkout intentionally locks the purchase session after a specific number of unsuccessful attempts. Any attempts after this will get this error message and 2checkout won’t actually attempt anything until a new purchase session is started.
How to resolve the issue: Either wait 30 minutes so a new purchase session is started or clear browser cookies, restart your browser and then replace a new order. If you still get this error message then you are still on the same order session.
If you have any questions, please contact us