How to Email Routes with Road Directions
When your routes are planned and ready to use, you can email them to your drivers.
There are two ways to email route plans:
- “Email & Navigate” green button at the bottom, will email all the routes shown in this RESULTS tab.
- “Email” will email this specific route plan. This is used for emailing each route plan separately.You may send your route plan to several employees at once, using a comma to separate them.
Two options to email routes
- Plan a route
- Click Email & App or the envelope icon
- Write a personal message or add a recipient
Email routes
- Make sure you get the confirmation message
Email sent confirmation
- Open your mailbox to see your route
- Click on the link to Get Printed Directions
Get printed directions
This email includes a link to MyRoute App, to navigate with your smartphone.
Click to open MyRoute app
FAQ about Emailing Route Plans from MyRouteOnline
Everything you need to know about sending planned routes to your drivers and team by email.
Can I send a route to more than one person at the same time?
Yes. In the email dialog, you can enter multiple email addresses by separating them with a comma. This allows you to send the same route to a driver, a supervisor, or any other team member who needs to see it, all in one step. This is useful for operations where both the driver and the dispatcher need a copy of the route for tracking or record-keeping purposes.
Can I add a personal message when emailing a route?
Yes. The email dialog includes a field where you can type a personal message before sending. This message appears in the email alongside the route details. You can use it to add instructions specific to that day, note any changes to the route, highlight a particular stop that needs special attention, or simply greet your driver before their shift. The personal message field is optional and can be left blank if no additional information is needed.
What does the driver receive when I email them a route?
The driver receives an email containing their full route plan. The email includes a link to view and print the turn-by-turn driving directions for the entire route, showing every stop in sequence with the street-level directions between each one. It also includes a link to open the route directly in the MyRoute app on their smartphone for turn-by-turn voice navigation. Drivers do not need a MyRouteOnline account or subscription to access their emailed route. They simply tap the link in the email and their route opens immediately.
Does my driver need to install the MyRoute app to use an emailed route?
The MyRoute app is not required to view an emailed route. Drivers can open the route in their mobile browser and access the printed turn-by-turn directions without installing anything. However, installing the free MyRoute app on their iPhone or Android device gives them a significantly better experience, with turn-by-turn voice navigation, the ability to mark stops as complete, and real-time progress tracking that the dispatcher can monitor from the web planner. The app is free to download and free to use. Drivers do not need their own MyRouteOnline subscription to navigate a route sent to them by email.
How do I get printed driving directions from the emailed route?
When the driver or dispatcher opens the emailed route, they will see a link labelled “Get Printed Directions.” Clicking this link opens the full turn-by-turn driving directions for the route in a printable format, showing every stop in sequence with the road-level directions between each one. This is useful for drivers who prefer a paper reference rather than a smartphone, or for operations where printed route sheets are required for compliance or record-keeping. The printed directions can be opened in a browser and printed from there using the standard print function.
Can I email a route to myself to view it on my iPhone?
Yes. You can enter your own email address in the email dialog and send the route to yourself. When you open the email on your iPhone, you can tap the link to view the route and access the printed directions in your mobile browser, or tap the MyRoute app link to open the route directly in the app for navigation. This is a common workflow for sole traders and owner-operators who plan routes on a desktop computer and then switch to their phone for navigation during the day.
What happens if my driver does not receive the route email?
First check that you received the confirmation message in the planner after sending, which confirms the email was dispatched from MyRouteOnline’s system. If the driver has not received the email, ask them to check their spam or junk folder, as route emails can occasionally be filtered by email providers. If the email is not in spam either, verify that the address was entered correctly in the email dialog. You can resend the route at any time by returning to the Results tab and emailing again. There is no limit on how many times you can resend a route email.
Does emailing a route consume any address credits?
No. Emailing a route does not consume address credits. Address credits are only used when new unique addresses are geocoded during the import and planning process. Sending, resending, and sharing routes by email are all free actions that do not affect your credit balance, regardless of how many times you send or how many recipients you include.