IT Field Service Audit - Examine your On-Site Support Routes

Below is a Route Checker tool to help you examine your IT service routes. Scroll down to try it.
When a server goes down or a network fails, every minute your IT engineer spends in traffic is a minute of lost productivity for your client. For Managed Service Providers, the Last Mile of support is often the least efficient.

If your technicians are bouncing between client sites without a clear, data-driven sequence, you are likely missing SLAs and overpaying for technician downtime.

IT tech route check

Check Your IT Service Route:

To find out if your IT field reps. routes are optimized, scroll down to our Route Checker and follow these steps:

1. Enter your office or data center address.
2. Paste your client site addresses for today’s tickets (one per line).
3. Input the time your engineer starts their rounds.
4. Enter your email to get your efficiency access code.
5. Enter the code and click Check Ticket Resolution sequence.

Our tool will generate an optimized sequence and map, showing you how to hit more client sites in a single day while reducing the technician-in-transit time that eats your margins.You can get much more with our Rotue Planner when you’re ready.