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Privacy Policy

MyRouteOnline respects the privacy of its customers.

We respect the privacy of our customers and others with whom we correspond. We never sell or share detailed customer information with anyone. We never share e-mail contents (as a testimonial for example) without an expressed permission.
MyRouteOnline is GDPR Compliant.

  1. Collection and Use of Information
  2. MyRouteOnline collects personal information to provide route planning services to our customers.
    You may need to provide MyRouteOnline with personal information such as:

    • names; email addresses, addresses, and location data

    MyRouteOnline uses such information for:

    • Website Registration
    • Route planning
    • Navigation assistance
    • Customer Service Correspondence
    • Marketing and surveys; sending service update notices
    • Measuring, improving, and customizing our services

    Website Registration
    Planning more than 6 addresses requires registration to our website. Registration requires you to provide an email address and a password. You may choose to include your name and/or the company you work for.
    We will use your email address to create an account for you to use with our Route Planning service, and to communicate with you regarding your account and our service.
    Route Planning
    Route Planning requires you to insert addresses into our program. You may choose to include additional information such as names, phone numbers, etc. We save this information under your account and it is only visible to you, and to those you wish to share it with. We keep this information for as long as reasonably required for business purposes or as reasonably required to comply with our legal obligations.
    Navigation Assistance
    Navigation requires you to allow MyRoute app access to your location data (GPS). You may choose not to give access to this information, but you will not be able to use MyRoute app properly.
    Customer Service Correspondence
    When you use our Contact Form or email us directly, we collect the information you provide, with your IP address, to provide customer service, measure and improve our customer service. We keep customer service information for as long as reasonably required for business purposes or as reasonably required to comply with our legal obligations.
    Marketing and surveys, sending service update notices
    We may send emails to inform our customers of new product releases or services available and other information that they may find interesting. We may also contact our customers via surveys to conduct research about our current or potential services.
    We may make use of customers’ company name as a way to communicate our sales message to prospective customers. For example, if your company purchases a license, we may add your company’s name to the list of customers shown on our web site. We always honor requests to remove a company name from that list.
    You may unsubscribe from MyRouteOnline communications by clicking on the opt-out link located at the bottom of our emails or by sending an email to unsubscribe@MyRouteOnline.com.
    Additionally, you may unsubscribe by contacting MyRouteOnline Support at: support@MyRouteOnline.com.
    Measuring, improving, and customizing our services
    MyRouteOnline uses information gathered from logs and cookies to monitor website performance, improve website design, functionality, and security; and assemble web analytics and activity trends. We keep this information for as long as reasonably required for business purposes or as reasonably required to comply with our legal obligations.

  3. Choice
  4. You may choose not to provide any personal information to MyRouteOnline, in which case we will be unable to provide you with our route planning services.

  5. Sharing of Information
  6. MyRouteOnline only shares information as described in this Privacy Policy, with third parties that provide services to us. Such third parties include Google Maps, CRM, Marketing, and other tools we use to operate our business. These third party companies are prohibited by law or by contract from processing personal information for purposes other than those disclosed in this Privacy Policy.
    MyRouteOnline may share personal information with others, only if the information is public, or in case you granted your consent to do so. Other cases where we may share personal information are:

    • If we are required by law or by an order or requirement of a court, administrative agency, or other government entity, or by court rules concerning the production of records
    • It is necessary to enforce or apply our legal agreements, to pursue remedies, or to limit damages to MyRouteOnline
    • Other reasons allow it or other laws require it

    In cases like these, we will not disclose more information than necessary to fulfill the disclosure purpose.
    We may share aggregate or statistical information for marketing reasons or other purposes.

  7. Access to Personal Information
  8. If you are residing in the European Union/ the European Economic Area, you have the right to:

    • View, amend, restrict or object to its processing, or request its deletion
    • Receive the personal information you provided
    • Withdraw any consent provided
    • Opt out of some collection or uses of your personal information, including the use of cookies and similar technologies, the use of your personal information for marketing purposes, and the use for data analyses

    To request access to your Personal Data, please email us at info@MyRouteOnline.com using the email address you registered with. We will provide the information free of charge and within 30 days, except if the request is unfounded, excessive or repetitive, in which case we reserve the right to charge a proportionate administration fee or refuse.

    Be aware that requesting deletion, unlike unsubscribing from specific emails, is total and irreversible. We will follow your request but also lose record of you having ever been on our records, including any previous instructions you have given us, such as opting out. If you re-subscribe to our service, you will appear to us as a completely new data subject. To request deletion of your personal information, contact info@MyRouteOnline.com using the email you registered with.

  9. Personal Data Protection
  10. Only authorized employees and third parties can access personal information. If an employee misuses personal information, we may take disciplinary action, up to and including termination of employment. If any third party individual or organization misuses personal information, we will take action, up to and including termination of any agreement between MyRouteOnline and that individual or organization.

MyRouteOnline may update its privacy policy and you may review it at any time.

Cookie policy

We’ve enabled remarketing advertising features via Google advertising cookies. A cookie is a string of data, sent to your computer when you visit a website. Cookies are required in order to use MyRouteOnline route planner. We use them for the process of geo-coding, in the beginning of your route-planning and when you visit our website again, the cookies allow us to recognize your addresses.
MyRouteOnline also use information gathered from logs and cookies to monitor website performance, improve website design, functionality, and security; and assemble web analytics and activity trends. We keep this information for as long as reasonably required for business purposes or as reasonably required to comply with our legal obligations.
You can choose to stop your browser from accepting cookies. The Help guide of your browser should explain how to configure your browser’s cookie handling. Your browser may have add-ons that may help you block cookies but you may have limited functionality if you choose to do so.
Google AdWords
MyRouteOnline uses Google AdWords, a web analytics and search engine advertising campaign management service. Google AdWords uses cookies, and other means to help us analyze how users use our website. You may find Google’s Privacy Statement at http://www.google.com/intl/en/privacypolicy.html.
Google Analytics
MyRouteOnline uses Google Analytics, a web analytics service. Google Analytics uses cookies, and other means to help us analyze how users use our website. You may find Google’s Privacy Policy at https://privacy.google.com/businesses/compliance.