To learn why you should use MyRouteOnline Route Planner, visit our General Questions page.
To learn about MyRouteOnline pricing model and your personal account, visit our “Getting Started and Pricing Questions
MyRouteOnline includes an AI Chat Mode that allows users to plan routes conversationally using natural language, directly within ChatGPT or compatible AI interfaces. Instead of navigating the web interface, a user can describe what they need in plain language. For example, ‘plan a route visiting these five addresses starting from downtown Chicago, optimized for the shortest distance’ and the AI will handle the route planning request using MyRouteOnline’s capabilities. This feature is particularly useful for users who prefer a conversational workflow and for businesses integrating AI assistants into their operations. It also makes route planning more accessible for users who find the full web interface complex for simple tasks.
Yes. MyRouteOnline allows you to set service time, the estimated amount of time spent at each stop, which the system factors into arrival time calculations and route sequencing. For example, if each delivery takes roughly 10 minutes, you can set that as a default across all stops and the route plan will reflect accurate estimated arrival times throughout the day. For businesses with appointment-based scheduling where specific stops must be visited at specific times, you can set individual time constraints per stop. The optimizer will respect those time windows while still finding the most efficient overall sequence for stops that are flexible. This is particularly valuable for healthcare providers, scheduled service calls, and any industry where customers are given specific arrival windows.
Once your route is planned, MyRouteOnline offers multiple ways to use and share it. You can export the complete route to Excel — including all addresses, arrival times, distances between stops, and any notes, for record-keeping or invoicing purposes. You can email the route directly to one or multiple recipients simultaneously, useful for dispatching multiple drivers at once. For navigation, routes can be exported to Google Maps, TomTom GPS devices, and Garmin devices. The MyRoute companion app on iOS and Android receives routes directly for turn-by-turn navigation. You can also print a map with the full route and step-by-step driving directions in text format. Routes can be saved online to your account and reloaded for future planning sessions.
Yes. The territory management feature allows you to divide a large address list into geographic zones and assign those zones to specific drivers or teams. This is essential for businesses operating across a wide service area and wanting to ensure each driver works within a defined region, reducing cross-territory driving and making routes more logical. Workload balancing goes hand in hand with territory planning. When generating multiple routes from a single address list, you can set constraints on maximum route duration or maximum number of stops per route, so that no single driver gets an unreasonably heavy day. The system distributes stops in a way that respects both geographic logic and the workload limits you define.
Yes. MyRouteOnline has an Extended Trips feature designed exactly for this scenario. When planning a multi-day route, for example, a salesperson on a three-day regional tour, or a delivery driver completing a long-haul run over multiple days. Each day’s route can be configured to begin where the previous day ended, rather than returning to a starting depot. This creates a seamless, geographically continuous trip plan across multiple days without requiring manual editing of start and end points for each segment. Extended Trips is especially valuable for road trip planners, long-haul truck drivers, and field representatives covering large territories over several consecutive days.
Yes, and this is one of MyRouteOnline’s most frequently praised features. Instead of typing addresses one by one, you can prepare your address list in any standard spreadsheet format, Microsoft Excel (.xlsx or .xls), CSV, or plain text and upload it directly into the route planner. An import wizard helps you map your columns to the right fields. The import system handles address lists in a single combined column (full address in one cell) or split across multiple columns (street, city, state, zip in separate cells). You can also import additional data fields such as customer names, phone numbers, or notes, which will appear alongside each stop in the planned route and in the exported output.
You may send the planned route to your email and print/save it from there. You can also click Save and name your route to save it and it will be saved on our secured servers, waiting for your next routing process. Once you need to use or edit a previously planned route, reload your route and choose the route you saved.
The MyRoute app is MyRouteOnline’s companion mobile application, available for both iOS (iPhone and iPad) and Android devices. It is the bridge between route planning on a computer and navigation in the field. Once a route is planned in MyRouteOnline on a PC or tablet, the driver receives the route on their smartphone via the MyRoute app. The app provides turn-by-turn voice navigation along the optimized route, stop-by-stop driving directions, and the ability to mark stops as completed as the driver progresses. It also supports delivery tracking so dispatchers can see which stops have been completed in real time.
Yes. MyRouteOnline offers several integration options. The platform provides a multi-stop routing API that developers can use to send address lists programmatically and receive optimized routes in return, enabling full automation within custom software or dispatch systems. There is also native Zapier integration, which connects MyRouteOnline to hundreds of other apps without writing code, for example, automatically triggering a route plan when new orders arrive in a WooCommerce store. Additionally, MyRouteOnline integrates with Google Drive and Dropbox for importing address lists, and with TomTom WEBFLEET for professional fleet dispatching and tracking. Exported routes are compatible with TomTom GPS devices, Garmin navigation systems, and Google Maps.