FAQ
To learn why you should use MyRouteOnline Route Planner, visit our General Questions page.
If you need MyRouteOnline support, visit our Route Planning Questions page.
MyRouteOnline occupies a distinctive position in the route optimization market. Like Circuit and OptimoRoute, it offers multi-stop route optimization, multi-driver support, mobile navigation, and delivery tracking. Where MyRouteOnline differentiates itself is in its pricing model, ease of use, and flexibility. MyRouteOnline uses a credit-based system where you pay per unique address optimized — and re-using the same addresses within 30 days is free. This model is highly cost-effective for businesses with recurring routes. The interface requires no IT setup and is widely regarded as one of the most straightforward in the industry. For businesses that need enterprise features like API integration and white-label options, MyRouteOnline supports those too.
MyRouteOnline is explicitly designed to serve businesses of all sizes, but is especially well-suited for small and medium businesses. Pricing starts at $19 per month, low enough for a sole proprietor or micro-business, and scales up to enterprise tiers for larger operations. Small businesses particularly benefit from the simplicity: there is no IT department required, no complex configuration, and no lengthy onboarding. A small bakery with daily deliveries, a one-person plumbing business, a boutique courier, or a nonprofit doing weekly food bank runs can all be up and running within an hour. The free trial with no credit card required means there is no financial risk in testing it before committing.
Manual route planning consistently produces suboptimal results compared to algorithmic optimization. The human brain cannot evaluate all possible route sequences when the number of stops reaches double digits. Research consistently shows that optimized routes are 10–30% shorter than manually planned ones, depending on the complexity of the stop list and the territory. For a business doing deliveries five days a week, that translates to hundreds of miles saved per month, meaningful reductions in fuel and vehicle wear, and the ability to complete more deliveries in the same working hours. Beyond the financial savings, route optimization reduces driver stress and decision fatigue, and frees dispatchers from time-consuming manual scheduling work.
No. MyRouteOnline is a fully web-based platform that runs in any modern browser, Chrome, Firefox, Safari, Edge, on any operating system, including Windows, macOS, and Linux. There is nothing to download or install, and updates happen automatically without any action required from users. This design makes MyRouteOnline accessible to businesses without IT infrastructure or dedicated devices. A dispatcher can plan routes from a home office PC, a shared warehouse computer, or a tablet on the go. The only requirement is an internet connection. The MyRoute companion app for field navigation is available through the Apple App Store and Google Play Store.
MyRouteOnline holds a registered US Patent (#9631938) for its route optimization technology. Rather than applying a simple nearest-neighbor heuristic which finds the closest next stop at each step and often produces poor results for the overall route. The MyRouteOnline algorithm evaluates the route globally to find sequences that minimize total travel time or distance across all stops. The optimization engine integrates with real-world Google Maps road data, accounting for actual road network conditions including one-way streets, restricted turns, and road hierarchies. Users can choose between three optimization goals: minimize time, minimize distance, or a balanced approach. This flexibility allows the route plan to match the operational priorities of different businesses and use cases.
Getting started takes only a few minutes. First, visit myrouteonline.com and click ‘Try Free’ to create an account, no credit card is required. Once logged in, you can immediately begin planning routes by either typing addresses directly into the planner, pasting an address list, or using the Excel import feature to upload a prepared spreadsheet. For first-time users, we offer a free trial with 20 credits which means you can plan as many as addresses to get familiar with the interface and see the optimization in action. The User Guides section provides step-by-step tutorials for every feature, and the 24/7 customer support team is available via email for any questions that arise during onboarding.
Yes. MyRouteOnline offers a free trial with 20 credits that allows you to plan routes and explore the platform without entering payment information. The free tier lets you plan routes with up to six stops using the MyRoute mobile app. For a more thorough evaluation with larger address lists, paid plans start at $19 per month and include a 7-day full refund policy (if you are not satisfied within the first seven days and have used fewer than 100 address credits, you can request a full refund). There is also a Same-Day package for $9 that gives you 50 credits valid for 24 hours, ideal for someone who wants to test the full system for a specific one-time routing task.
Yes. MyRouteOnline treats user data with strict confidentiality. Address lists and route data entered into the platform are used solely for the purpose of planning your routes and are never sold or shared with third parties. The platform does not monetize customer data in any way. Routes are saved securely on MyRouteOnline’s servers and are accessible only to users authenticated with the account credentials. The company maintains a clear privacy policy governing how data is collected, stored, and used. For businesses handling sensitive customer addresses, healthcare providers, legal services, financial services, the straightforward data handling practices and no-sharing commitment are important assurances.
MyRouteOnline is designed to serve both frequent users and occasional ones. The credit-based Pay As You Go plans are specifically structured for businesses or individuals who do not need route optimization every day. A Pay As You Go purchase of 50 credits for $24 is valid for 12 months, so you can use it whenever you need it without worrying about a monthly subscription renewing when the tool isn’t actively being used. Occasional use cases include seasonal businesses (Christmas delivery operations, summer landscaping), event planners, volunteer coordinators, real estate agents doing open house circuits, and individuals planning a one-time road trip or moving errand. The $9 Same-Day package is the most affordable entry point for a single-day task with up to 50 addresses.
MyRouteOnline provides a comprehensive set of support resources. The User Guides section covers every feature with written tutorials and step-by-step instructions, from basic route planning to advanced configurations like pick-up and drop-off routing, territory assignment, and API integration. The Knowledge Base contains answers to specific questions submitted by real customers, organized by topic: address credits, login and account management, importing addresses, manual route editing, territory creation, delivery tracking, and the MyRoute app. The FAQ pages address the most common questions before you need to contact support. For anything not covered in the documentation, the 24/7 email support team is available to all subscribers. A Sales team is also available for personalized consultation on large-scale deployments.