Route Optimization Software for Field Service

More Jobs Per Day, Less Time on the Road

For field service businesses, HVAC companies, plumbers, electricians, cleaning services, pest control operators, home care providers, property inspectors, and utility technicians, the day is a sequence of appointments at different addresses. How efficiently those appointments are sequenced determines how many jobs each technician can complete, how much fuel the business consumes, and whether customers receive their promised arrival windows.

A technician whose appointments are poorly sequenced might spend 40% of their day driving. The same technician, with the same appointments optimized in a smarter order, might spend 25%. That 15% difference is time they can spend on an additional job instead. For a business with ten technicians, that’s the equivalent of gaining one and a half extra technicians’ worth of productive capacity without hiring anyone.

MyRouteOnline is field service route planning software that removes the guesswork from daily scheduling. Dispatchers import the day’s job list, assign technicians to their service territories, and generate optimized routes for every technician simultaneously, in minutes, not hours.

Create your service route with MyRouteOnline

Built Around the Realities of Service Dispatch

Field service operations have scheduling dynamics that standard delivery routing doesn’t account for. Emergency call-outs arrive during the day. Jobs run long or short, disrupting subsequent arrival windows. Customers need realistic arrival time estimates communicated in advance.
Service time settings allow you to specify how long each job is expected to take, so arrival time estimates throughout the route are accurate. When an emergency job comes in, you add the address to the relevant technician’s route and resend. The optimizer recalculates the updated sequence and the MyRoute app reflects the change immediately. Time window constraints let you schedule appointments with specific arrival windows that the system respects.
Live tracking means your dispatcher always knows where every technician is, which jobs are done, which are in progress, and whether anyone is running behind. Technicians add notes to completed jobs in the app, creating a field record that flows back to the office.

Industries That Use MyRouteOnline for Service Routing

Any business where the product is a service performed at a customer’s location benefits from route optimization software. These can include:

• Electricians
• Utilities
• Plumbers
• Construction companies
• Gas companies technicians
• Inspectors
• Safety & Security

If there is one thing that many of these service and maintenance jobs have in common, it is that they could potentially have to get to an emergency quickly. For example, if a gas technician receives a call that someone can smell gas, they will have to get to the place in question very quickly.

Real-World Results

How a Home Services Company Added 12% More Jobs Without Hiring
A home services company running 15 technicians across a metropolitan area was scheduling routes manually each morning using a shared spreadsheet. The process took a dispatcher 90 minutes and produced routes that regularly had technicians crossing each other’s paths across the city.
After switching to MyRouteOnline, routes were generated in under 10 minutes for the entire team. Technician travel time between jobs dropped by an average of 19 minutes per day. Across 15 technicians working five days a week, that freed up enough capacity to schedule an additional 12% more jobs per week, without extending working hours or adding staff.

FAQ about Field Service and Maintenance Companies:

Can I add an emergency job to a technician’s route mid-day?

Yes. Add the new address to the technician’s route and resend. The app updates immediately with the recalculated sequence. The new job appears in the technician’s navigation queue, no phone call needed.

Can I set specific arrival time windows for service appointments?

Yes. Individual time window constraints can be set per stop. The optimizer sequences the day’s jobs to respect those windows while minimizing overall drive time between appointments.

How do technicians navigate their routes in the field?

Via the MyRoute app on their iOS or Android smartphone. The app provides turn-by-turn navigation, displays the full day’s stop list, and lets technicians mark each job complete. Dispatchers see completed stops in real time.

Can I plan routes for technicians across different service territories?

Yes. The territory management feature assigns geographic zones to specific technicians, preventing territory overlap and keeping each person’s route logically compact within their assigned area.

Does MyRouteOnline work for home healthcare and care worker routing?

Yes. Home care agencies use MyRouteOnline to route carers, nurses, and support workers across daily client visit schedules. Service time settings accommodate the varying duration of different care visits, and live tracking supports scheduling oversight.