Every stage of the delivery process is important, but last mile delivery is arguably the most crucial. It refers to the final stage of delivery when the parcel is delivered from the fulfillment center to its final destination. Customers are usually expecting their package at this point, and if it doesn’t arrive, they become disappointed.
last mile deliveries offer convenience to customers, but they can be stressful to workers. Workers often work long hours and meet hectic scheduling requirements to ensure packages are delivered. This can lead to employee dissatisfaction which, in turn, takes a toll on companies.
Fortunately, there are actions companies can take to make a worker’s life easier and decrease the stress of last mile delivery. Here are some examples.
Better Working Conditions
Workers will feel better about a demanding schedule if they receive fair compensation. Employers can reward workers with fair pay and benefits. Regular raises and incentives will fuel motivation.
Training Opportunities
Employees don’t like to feel like they are stuck in a dead-end job. Training opportunities will let them know they are moving forward. They will learn skills that help them advance in their positions and their careers.
Employers may offer training opportunities through their company, or they can pay third-party facilities for their employee’s classes. The experience will help workers perform better for the company and feel better about themselves.
Advanced Technology
Advanced technology can make a delivery driver’s job easier. For example, companies can use worker management solutions to create a more efficient dispatch process. They can ensure that packages are loaded onto trucks to ensure delivery.
Communication tools can also help with the delivery process. Drivers can keep customers and warehouses updated on where they are and when they will arrive at their destinations. It adjusts expectations to increase satisfaction across the board.
Devices can also be used to help workers document their routes. They can use tablets and mobile printers to capture proof of delivery, failed delivery, proof of purchase, and other notifications. This last mile delivery example was used by Lithuanian postal workers and produced effective results. It is widely used by mobile workforces now that smartphones and tablets eliminate the need for hardware solutions.
GPS devices are another option for decreasing driver stress. They help drivers find routes that help them avoid traffic and construction. They are time and money-saving solutions for both the worker and the company. With navigation apps the expense is even smaller.
GPS and navigation apps are a great match to MyRouteOnline that was designed to help drivers with multiple stops navigate their routes. It’s an easy-to-use platform which provides a live map with all destinations. It can hold as many as 1000 addresses.
MyRouteOnline reduces the stress of last mile delivery. It improves employee satisfaction, so companies don’t have to deal with the expense and hassle of high turnover rates. It’s a smart solution for any delivery business situation.