New Feature: Proof of Delivery Now Available in the MyRoute App

Our customers have been asking us to add the ability to upload proof of delivery to the MyRoute app. Our customers have been asking us to add the ability to upload proof of delivery to the MyRoute app. We’ve listened to our customers, as always, and recognized that in today’s fast-paced world of on-demand services, e-commerce, and last-mile logistics, the ability to record deliveries is a critical part of doing business. That’s why we decided to invest in developing this feature, and as of today, it’s available in the MyRoute app.
Whether you’re delivering meal kits, medical supplies, packages, or floral arrangements, being able to track and prove that a delivery took place is essential for both customer satisfaction and operational accountability.

What does it Mean to “Record Deliveries”?

Recording a delivery means capturing verifiable proof that a stop was made, and what happened there. This can include:

1. Marking the stop as visited or not
2. Uploading a photo of the delivered item (e.g., on the doorstep)
3. Adding a note or comment about the drop-off
4. Optionally, collecting a signature or customer confirmation
5. Saving a timestamp of arrival and departure

Together, these actions provide a digital trail, a proof of delivery (POD), that helps your business stay transparent, organized, and protected.

Why it Matters

1. Customer Trust & Satisfaction
   In an era where “I never got my package” is a common complaint, giving customers the ability to see proof of where and when a delivery occurred builds trust. A photo or note goes a long way in showing your service was completed professionally.
2. Dispute Resolution
   If a customer claims a delivery wasn’t made, or that it was left in the wrong place, your team has a clear record to refer back to. This helps resolve issues faster and fairly.
3. Team Accountability
   When drivers know that each stop is being recorded, it creates a culture of responsibility. Managers can see which deliveries were visited, missed, or delayed, all in real time.
4. Operational Efficiency
   Recording deliveries gives you data you can actually use. You can spot patterns, track performance, and even improve future route planning based on past behavior.
5. Legal & Regulatory Compliance
   In industries like healthcare, food delivery, or high-value goods, having a formal record of each delivery is often a requirement. POD provides that paper trail, without the paperwork.

How Technology Makes It Easy

With the MyRoute app, delivery drivers can record deliveries seamlessly from their smartphones:

1. When they arrive at a stop, the app prompts them to update the status
2. They can upload photos, add notes, and tap “Visited”, all within seconds
3. All data is stored and viewable in your route report back at the office

It’s fast, efficient, and accurate, and no clipboards or manual check-ins required.

Final Thoughts

Recording deliveries isn’t just about logistics, it’s about professionalism, trust, and peace of mind. For businesses that rely on multi-stop routes, having real-time, verifiable delivery records helps protect your reputation, keep customers happy, and streamline your operations from start to finish.
If you’re still running routes without a way to record what happens at each stop, now’s the time to change that. Because in delivery, “we were there” isn’t enough, you need to show it.