FAQ’s – ROUTE PLANNING

1. Question: What kind of service is MyRouteOnline?
Answer:
MyRouteOnline is a web-based service that helps plan the fastest, most efficient route based on multiple addresses that entered by the user.
Back to Top

2. Question: What happens if we wrongly estimate our travel distance between points A,B,C?
Answer:
You pay more for fuel, vehicle wear and tear, periodic maintenance, employee’s hours, etc. If you underestimated the travel time, you may also get some angry customers. Lost time can’t be regained – the available mobile worker who can take over a task, if indeed can be found, will be paid more. An efficient organization matches between work capacity and service demand therefore most workers are committed to other tasks. Our optimization tool will give the best solution, to this planning problem, with accurate travel estimations based on Google maps.
Back to Top

3. Question: Who needs it?
Answer:
Different types of companies as well as individuals having deliveries, pickups or service tasks need this kind of service. Among them you may find:
• Home and commercial delivery services who desire a map plan optimization
• Repair and service technicians who need a multi route planner
• Sales representatives who want to optimize their sales routes
• Real Estate agents who optimize their visits routes
• Garbage and recycling collectors who are looking to optimize their pickup routes
• Travelers and campers who wish to plan travel routes
• Busy parents who want to optimize their errands
Back to Top

4. Question: What are the benefits of using this service?
Answer:
The main benefit is the fast and efficient route plan which will save you fuel, time and money. That’s less roads and bridges traveled, less fuel spent, less emission gas in the air. Not to mention lesser probability of accidents and a reduced insurance bill. It will increase your productivity and keep you organized and efficient, resulting in tremendous success for your business.
Back to Top

5. Question: How does this work?
Answer:
Just enter your addresses in any order and MyRouteOnline will instantly give you the optimized route (shortest/fastest/balanced). If you wish to change the route we planned for you, you can manually change it.
Back to Top

6. Question: Where can I access MyRouteOnline?
Answer:
Users can login to their account from any computer in any location. MyRouteOnline works in North America (US/Canada), Central and South America, Europe, Asia, Australia & New Zealand. As a matter of fact wherever Google Maps is available.
Back to Top

7. Question: What do you do with the information I enter?
Answer:
Nothing else than planning your routes. We never sell or share detailed customer information with anyone. We never share e-mail contents (as a testimonial for example) without an expressed permission.
Back to Top

8. Question: Do you offer customer support?
Answer:
We provide unlimited 24/7 email support for all our customers. Emails are answered by our qualified support team members.
With our support limited to email assistance, we manage to give you the possibility to plan your routes at a lower cost.
Back to Top

9. Question: Why not use my GPS?
Answer:
You can email the planned route with a GPS file, to any email address you choose and you may open it on your GPS device. The GPS alone, does not allow you to optimize your routes and its maps are not updated as frequently as the Google maps MyRouteOnline uses. You may also open your planned route on your mobile phone (including iphone).
Back to Top

10. Question: Why not use a free mapping service like MapQuest?
Answer:
Free mapping services do not optimize your routes but rather give you a route connecting the addresses you enter in the same order they were input into the computer. Free mapping services like MapQuest allow you to input a limited number of addresses per route while MyRouteOnline allows you to input up to 250 addresses per route with all kinds of necessary features. Manually routing your fleet even on a small scale is out of realm of human capacity and is best left to computers – MyRouteOnline will give you the most efficient route in just seconds.
Back to Top

11. Question: Why not use Microsoft’s Streets and Trips?
Answer:
Microsoft Streets and Trips is a mapping software that is downloaded to a single computer while MyRouteOnlile is a web based service that is accessible from any computer. Furthermore, MyRouteOnline’s prices are very reasonable and we use Google maps which are updated on a regular basis.
Back to Top

12. Question: Do you offer a customized version for companies?
Answer:
If you wish to have a white label version of MyRouteOnline, we will create a customized website for you. Your customized version will remain a web service and all the upgrades and support will be available.
Back to Top

13. Question: What are the minimum steps I need to follow in order to plan my route?
Answer:
The first step is to enter the addresses, select a Home address (optional) and an End address (optional) and then click on ‘Plan My Route’.
Back to Top

14. Question: Is there a limit to the number of locations entered?
Answer:
Currently we limit the number of locations to 250. There is no limit (Other than the 250 limit) to the number of stops per route. There is no limit to the quantity of 250-stops routes you can plan.
Back to Top

15. Question: Can I upload and download files? What types of files are supported?
Answer:
Yes. You can upload and download files in a Text or Excel format. A special easy to use wizard will assist you.
Back to Top

16. Question: How can I save my route after planning? Can I save my route online?
Answer:
You may send the planned route to your email and print/save it from there. If you have an active recurring Fixed-Monthly-Payment, simply click save and name your route. Your route will be saved on our secured servers, waiting for your next routing process. Once you need to use or edit a previously planned route, click Reload and choose the route you saved.
Back to Top

17. Question: How can I see my route on my phone?
Answer:
You can send your route to any email address you choose and you will be able to see the route and click on the link to view the map and driving directions.
Back to Top

18. Question: What do you charge for this service and how do I pay for it?
Answer:
You can choose to pay-as-you-go from $4.95 for 35 credits.
We also offer monthly subscription plans with 100% more credits each month.
Visit our pricing page for more details.
Back to Top

19. Question: How do I cancel? What is your cancellation policy? Are there any termination fees?
Answer:
Canceling your account can be done directly through PayPal following these steps:
1. Login to your PayPal account (www.paypal.com).
2. View your subscription details of MyRouteOnline (item name should be MyRouteOnline Small Business/Premium/Corporate Subscription).
3. Click cancel and verify your profile cancellation.
Alternately, we can cancel your subscription for you. Please email us at unsubscribe@myrouteonline.com. When you email us, make sure to write the email address you used with PayPal and kindly clarify your reason for canceling our service.
You may cancel your account at anytime and there are no termination fees or any other hidden fees at all.
Back to Top